Frequently Asked Questions.
01. Buying on the Secondary Market
What makes Wristify different in the secondary market?
Wristify redefines luxury watch trading with transparent pricing, immediate availability, and a passion for horology. Our curated selection is authenticated by certified watchmakers, ensuring quality for collectors, enthusiasts, and milestone celebrants. We eliminate inflated prices and delays, offering a seamless experience backed by our 1-year warranty
How do you ensure the authenticity of your watches?
Every timepiece is rigorously inspected by our certified watchmakers, who verify serial numbers wherever possible and check components against brand-specific standards. Each watch is authenticated with our unwavering commitment. If a watch is ever found inauthentic, we offer a full refund or replacement. See our Warranty and Authenticity Policy.
Why buy secondary market watches from Wristify?
Our secondary market expertise delivers rare, discontinued, or new models from brands like Rolex, Patek Philippe, and Audemars Piguet at competitive prices, without waitlists. We cater to every buyer – collectors, enthusiasts, or those seeking a timeless gift – ensuring authenticity and exceptional service.
How are your prices determined?
Prices reflect current secondary market data from global auctions, trades, and demand for brands and/or particular pieces. We offer complimentary valuations for transparency. For specific pricing or valuations, email info@wristify.co.
Can I request a specific or rare watch not listed?
Yes, our global network allows us to source rare timepieces. Share your request at info@wristify.co, and we’ll confirm availability and pricing, typically within 24-48 hours.
02. Shipping and Delivery
What are your shipping options?
We offer complimentary insured priority shipping worldwide via FedEx or UPS, with an adult signature required for security. Hong Kong deliveries take 1-2 business days; U.S. deliveries 1-3 business days; international deliveries 1-7 business days, depending on customs. Track your order via email confirmation. See our Shipping Policy.
Can I pick up my watch in Hong Kong?
Yes, schedule a secure in-store pickup at our Hong Kong store by emailing info@wristify.co. Proof of identity is required for a personalized, safe experience.
What if my watch arrives damaged?
Our double boxing and protective materials ensure safe delivery. If an issue occurs, contact info@wristify.co to resolve it under our Refund Policy.
04. Warranties and Servicing
What does the 1-year Wristify warranty cover?
Our 1-year warranty, included with every purchase, covers defects in timekeeping accuracy and functionality under normal use, regardless of manufacturer warranty status. Repairs are handled by certified watchmakers at no cost. See our Warranty and Authenticity Policy.
Can you service my watch after the warranty?
Yes, we can connect you with certified service centers for maintenance or repairs. Email info@wristify.co for quotes and timelines.
03. Returns and Refunds
What is your return policy?
You have 14 days from receipt to return a timepiece, provided it and all accompanying items (e.g., box, accessories, documentation, etc.) are in their original condition. Defects qualify for repair, refund, or replacement with free return shipping. Preference changes incur a variable restocking fee, with customers covering return shipping. See our Refund Policy.
How do I start a return?
Email info@wristify.co within 14 days for shipping authorization. Our concierge team will guide you through a seamless process.
05.Selling and Trading
How can I sell or trade my watch to Wristify?
Selling and trading are currently available at our Hong Kong office. Submit photos and watch details to info@wristify.co for a complimentary valuation. After inspection, we will offer payment or trade credit toward your next timepiece.
What affects my watch’s value?
Condition, originality, service history, and current demand for your watch determine value.
Is selling to Wristify secure?
Yes, bring or ship your watch to our Hong Kong office using an insured carrier after valuation approval. We inspect and process secure payment within 1-2 business days.